Logs

Open a device's Logs tab to review its log entries. You can filter the list, refresh it, and export the server logs for that device.

Filter and export logs

Use Filter to narrow the entries by log level, date range, or other available fields. Refresh reloads the list. Use the pagination controls to move between pages or change the number of entries shown per page.

Download server logs exports the matching entries as a CSV spreadsheet.

Two different logs, and support usually needs the other one

This tab holds the server log — what your portal recorded about the device, such as when it went online or offline and when content was assigned to it.

The device log is the one the screen itself keeps: what the player app did, what it failed to load, what it crashed on. That is the one support normally asks for. Request it with Download device logs, the round button just before the status pill at the top of the Device, or from the Device settings tab.

A fresh device log needs the screen to be online, because the request goes out to the device and the device sends it back. The button sits beside the status pill — see Icons on a Device.

Read the table

By default, the table shows Timestamp, Log level, Message, User, Content, and Actions. Use Copy message in the Actions column to copy an entry's message.

You can customize the displayed columns from the table settings menu and reset them to their defaults.

note

This is one tab of a device’s detail view. Learn more: Overview — what the device is playing, and the other tabs.