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Content on device is not updated

You have a device with a content assigned to it. You change something in the content but the device is still playing the old version of it.

Possible causes​

Here you can find some clue what can cause the issue

Mismatched content​

You may have the wrong content assigned or you edited a copy of the correct content.
This is common when a user has many contents with similar names.

How to resolve​

  • Make sure that you have the right content assigned to your device, try to assign it manually again.
  • Refresh the content by right-clicking on the device and selecting the Refresh content option.

Poor internet connection, device lost connection with the server​

This issue can also appear when the device doesn't have an internet connection and it can't reach the server.
If you have a slow internet connection it can take some time to download the new version of the content to the device.

How to resolve​

  • Check the internet connection on your device.
  • Clear the cache of the device by right-clicking on the device and selecting the Clear cache option, reboot the device, and assign the content again.

Newly added assets are still downloading​

When you add new images or videos to a Playlist, the device downloads the new files before it can play them. This is also the case for a Playlist that plays through a Channel. Until the download finishes, the device keeps playing the previous version of the playlist.

How to resolve​

  • Wait for the download to finish. The device picks up the new assets on its own, so a manual content refresh or a device restart is not needed.
  • If it takes long, check the internet connection on your device and the size of the files you added.

Learn more: How changes reach playing screens and Specific contents in channels

Contact

For help, contact your system administrator!