A user sees no content
A user opens the Contents page and the list is empty, or shows far fewer items than other users see, even though the content exists on the account.
Possible causes
Here you can find some clues about what can cause the issue.
Only one content type is selected
The buttons next to the Contents title filter the list by type: All, Slides, Playlists and Contents. The choice is saved for each user, so a user who once selected Playlists keeps seeing only Playlists, even on a later visit. A new user starts on All.
A Schedules (legacy) button also appears on accounts that still have Schedules created with the old Schedule content type.
How to resolve
- Select All next to the Contents title. On a narrow window, the same choice is shown as icons or a dropdown.
Learn more: Contents menu
A filter is still applied
While the filter panel is open, the list shows only the items that match the filter, and the type buttons are hidden.
How to resolve
- Click the Filter icon to close the filter panel and check whether the content appears.
Learn more: Contents menu
The user's Team does not include the content
If the account uses Teams, users see only the content assigned to their Teams. Content without a Team, and users without a Team, follow the customer's Team global settings, which can hide that content too.
How to resolve
- Check which Teams the user belongs to, and whether the missing content is assigned to one of them.
- Check the Team global settings, especially Resources not assigned to team are available to everyone and Users not in a team can access everything.
Learn more:
For help, contact your system administrator!