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Unable to login to the Editor Interface

You are unable to log in to the editor.

Mismatched Server URL​

If you're experiencing issues connecting to the server, one of the most common causes is a mismatched or incorrect server URL.

  • This can happen due to typos, outdated links, or incorrect environment settings.

  • Ensure that the server URL is properly formatted, including the correct protocol (e.g., https:// vs http://), domain, port (if applicable), and path.

  • Double-check that the correct URL is being referenced to the server where you have your user account registered.

  • If you're using a custom domain, verify that the server URL matches the domain assigned to your tenant. (e.g., mycompany.wallboard.us)

  • Make sure you’re using the right domain ending — mixing up .info, or .us can cause connection problems or send you to the wrong server.

SSO disabled, Username / Password not working​

If you forgot your password or cannot log in, you can change your password by clicking on the "Forgot password" button on the login screen.

Learn more: How to reset forgot password

  • If you cannot reset your password, that means your account is restricted.
    • Contact with network owner to find out the reason.

SSO is not working​

You are trying to log in with SSO, but it is not working:

  • If the SSO login redirects to an error page, that means the SSO service is not available.
  • If you cannot log in with SSO and the page navigates back to the login page that means your account has no SSO login enabled, contact with network owner.

Expiration date​

Your account has reached its expiration date.

  • Contact with network owner to elongate the validity of your account.

Account Restriction​

An admin restricted your account, which basically means that your account is inactive and unable to access.

  • Contact with network owner to find out the reason.

Wrong password saved in Password manager​

Sometimes password managers can alter the password that you save and on the next login the password you type in will not be correct.

Account not available​

An admin may have deleted your account.

Contact

For help, contact your system administrator!