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My synced folder does not sync

Find your symptom and work through its checklist. Each point links to the full explanation in About synced folders.

A file changed in the cloud, but Wallboard still has the old version​

  • The folder uses Passive sync. Passive sync never downloads a changed file again, by design. If edits should reach the screens, switch to Active sync with Smart file update in folder menu > Edit synchronisation settings. Which mode to use
  • The change has not been picked up yet. Use Force synchronisation in the folder menu.

The file updated in the folder, but the screen still shows the old one​

A file never shows up​

  • Its file type is not selected in Edit synchronisation settings.
  • Its subfolder is excluded in Edit structure.
  • It is larger than the server's upload limit. It is skipped without a message.
  • Your storage is full. Skipped files are recorded in the Logs.
  • The account behind the credential cannot see it. Sharing it with your own account is not enough.
  • Microsoft: the folder is not on the credential's access list. See below.

Which files come in

Microsoft: a subfolder, or everything below a certain level, is missing​

The credential's access list is checked folder by folder, and access to a parent does not include its subfolders. Ask the credential's Manager user to add the missing subfolders, or to check whether the item was moved in Microsoft to a place that is not on the list. Who can reach what

Files disappeared from the synced folder​

With Sync file removal or Sync folder removal on, Wallboard removes what the sync can no longer see. Check whether:

  • the item was deleted or moved away in the cloud,
  • a file type was deselected, or a subfolder excluded in Edit structure,
  • on Microsoft, the item dropped off the credential's access list,
  • the file was uploaded into the synced folder directly in Wallboard. A synced folder with Sync file removal on holds only what is in the cloud, so such files are removed at the next sync.

Removal sync

Nothing syncs at all​

  • Automatic sync is off. Turn it back on with Toggle synchronisation.
  • The credential needs signing in again, for example after a password change. Ask whoever manages it in Settings > Cloud Credentials.
  • The connected root folder was deleted or moved in the cloud. Connect the folder again.
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