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Schedule is not appearing on devices

Device has no assigned content​

Schedules will not work if the device has no assigned content in it.

  • To avoid schedule outage, please create a fallback content and assign it to the device.
  • This way, if one Schedule finished and the other is not started yet, the device will not show blank screen.

Device license tier​

Device license is not eligible to play the content type selected in Schedule

  • For example: Content type schedule will not work on Devices with lite license.
Support

If you need help with Schedule related issues, contact us via support@wallboard.info.
If you have license related questions, feel free to contact us via sales@wallboard.info.

Common Scheduling related issues:

  • Device time zone is not correctly set. Check your timezone of the device, when you use scheduling.

  • Check Scheduling settings, like affected days, end date, complex scheduling, exclude, etc...

Wrong schedule plays on my device​

Schedule is prioritized by a value called Priority. Higher number will play first.

  • Check if the desired schedule has greater priority than other schedules.

  • Check if the desired schedule is not affected by another schedule's settings.

  • Check if the device is in the Where to play section of the schedule.